Pure Pet Joy Cookie Policy
This Cookie Policy explains how our website uses cookies to provide a better user experience and to help us understand how visitors interact with our website. By using our website, you agree to our use of cookies as described in this policy.
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They are commonly used to provide a better browsing experience and to help website owners understand how visitors interact with their website.
How do we use cookies?
We use cookies to improve the functionality of our website and to help us understand how visitors use our website. Specifically, we use cookies to:
- Remember your preferences and settings
- Enable certain features of our website
- Analyze how visitors use our website
- Provide personalized advertising based on your interests
What types of cookies do we use?
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We also use first-party cookies, which are set by our website, and third-party cookies, which are set by other websites and services that we use.
Some of the cookies that we use on our website are strictly necessary for the website to function properly, while others are used to enhance the user experience or to provide targeted advertising.
How can you control cookies?
You can control cookies through your web browser settings. Most web browsers allow you to block or delete cookies, and to customize your preferences for how cookies are used on websites. However, please note that blocking or deleting cookies may affect your experience using our website, and some features may not be available.
Changes to this policy
We reserve the right to make changes to this Cookie Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are using cookies on our website.
Contact us
If you have any questions or concerns about our use of cookies, please contact us at info@purepetjoy.com.
1. The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
2. Shipment
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
3. Returns, exchanges and complaints
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.