FAQs - Pure Pet Joy
Q: What kind of products does Pure Pet Joy offer? A: We offer a wide range of pet products, including food, toys, accessories, grooming supplies, and more, for both dogs and cats.
Q: Do you offer free shipping? A: Yes, we offer free shipping on orders over $29.99.
Q: How can I track my order? A: Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Q: What is your return policy? A: We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact us and we will do our best to make it right.
Q: Do you offer any discounts or promotions? A: Yes, we offer various discounts and promotions throughout the year. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals.
Q: Can I contact you with any questions or concerns? A: Absolutely! You can contact us via email, phone, or live chat on our website. Our customer service team is always happy to help.
Q: Are your products safe for pets? A: Yes, all of our products are carefully curated to ensure they are safe and healthy for pets. We also provide detailed product descriptions and ingredient lists to help you make informed decisions about your purchases.
Q: Do you offer any educational resources for pet owners? A: Yes, we have a blog on our website that is dedicated to pet care tips and advice. We also offer product guides and customer reviews to help you find the best products for your furry friends.
1. The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
2. Shipment
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
3. Returns, exchanges and complaints
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.